Broadband and phone line accounts represent 75% of the claims resolved by the arbitration boards of the US courts.
The problem is not only the number of incidents, but the difficulty in resolving them. Due to poor customer service provided by the telephone companies, endless waits, having to constantly describe the issues to customer service, roadblocks and obstacles to process your refunds, lack of coordination between departments, billing errors frequently never get resolved.
Due to lack of time or hope, many companies never finish their claims. Others persist, and many of them fail to solve their problem. Your options are to give up or take legal action against the carrier.
Companies who never fully recover large sums on money are frequently trapped with that provider and cannot leave. The best way to resolve these types of claims is to rely on service companies that specialize in telecommunications auditing. In addition to solving these types of problems, they will prevent them from happening again.
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