Large corporations could save up to 30% on their telecommunications bill (voice and data) if they have the capacity to correctly and automatically manage their expense items, detecting billing errors or identifying saving options and contracting improvements, which can translate into hundreds of thousands, if not millions of dollars of extra cost each year, depending on its size and complexity.
These are figures that C3, which specialized in technological services and solutions for the efficiency of business expenses, has been able to extract after more than 15 years of working with large organizations.
The analysis explains that the telecommunications bills received by large companies, on many occasions do not correspond to the commercial conditions of prices and discounts signed with the operators, In fact, the enormous volume of telephone and data consumption that any large organization carries out in its daily activity presents the operators with significant technical difficulties when it comes to correctly apply the agreed rates.
The management of telecommunications expenses thus becomes more relevant in the current days, business communications expenses are growing at a rate of 10-15% per year. This increase stems not only from the growth of mobile and data communications but also from the rapid adoption of new services such as conferencing, video communications, Internet services, “work from home” and mobile employee connections.
C3 defines some guidelines and recommendations to make telecommunications expense management more efficient:
– The voice and data bill usually contains errors that are generally ignored. It is important to have tools that automatically and reliably detect these mismatches that can cost hundreds of thousands of euros each year.
– Negotiate with the operators to get the best rates, considering the types of real traffic of the company.
– Keep the inventory updated, to check which lines or terminals are being used and which are not; and thus check that the billing coincides only with the lines that should be registered.
– Analyze the degree of use of the available lines and resources, because knowing the use and individual consumption can optimize the resource that is being underused. In addition to inhibiting, for example, unnecessary consumption for the company that is carried out outside working hours.
– Know the telephone consumption of each line -associated with each one of the members of the organization’s structure-, to make possible the distribution of costs by functional units and projects.
– Dynamically analyze consumption and billing by different variables: time, organizational structure, geography, types of traffic, types of destinations, types of services… to identify improvement options.
– Control and analyze compliance with the Service Level Agreements (SLA) signed with the operators to ensure the quality of the services and enforce the corresponding penalties in case of non-compliance.
Outdated telecommunications technology is not only inefficient but can be costly as well. With a telecommunications audit, professionals can identify unnecessary spending and suggest more cost-efficient solutions.
If you’re still using an outdated, traditional phone system, you may be surprised to find that a cloud-based system like VoIP boasts a variety of features for a competitive price. With less time and money spent on telecommunications technology, you can focus more on your business objectives and increase productivity.
Are you looking to discover ways to save money with new, efficient telecommunications solutions? Allow the professionals at C3 to conduct a telecommunications audit to identify your pain points and offer helpful solutions to ensure your business survives the ever-changing market.
