Ashley Unitt of New Voice Media shares four trends in Artificial Intelligence (AI) that may impact the contact center industry. Technology in today’s Age of the Customer is simultaneously increasing customer expectations and making service more complex. In the last few years, smarter algorithms, AI, self-service channels and analytics have exploded. This wave of innovation [...]
Exploring the top benefits of using a global SIP Trunk provider to enhance your contact center-as-a-service platform. Whether you are a dedicated Contact Center employed by one or multiple organizations, an enterprise with on-premises facilities, or an enterprise outsourcing to a provider, the Cloud offers fast deployment, reduced costs, a unified infrastructure, and an overall [...]
When it comes to telecom audits – we have seen a major shift within the last year. It seems more and more businesses are trying to wrap their arms around their telecom inventories and expenses. From the Mom & Pop to the multinational corporation, they’re all out looking for ways to spend less, and while [...]
In-building reception of mobile service is a prerequisite in multi-tenant commercial and residential properties. Office environments in which individuals cannot check their smartphones or place a call during their break from meetings leaves an impression - a negative one. At the same time, asking a resident to pay US$2,000.00 or more per month for a [...]
At C3, we fully understand that identifying savings is only part of the challenge. Implementing those savings can be much harder. Common problems include lack of internal time and resources, a lack of internal commitment or business reluctance. Our cost implementation services include 1. Auditing bills and contracts 2. Identifying cost savings 3. Negotiating contracts [...]
There are many ways in which hackers and crackers can break into a Wi-Fi network. A hack becomes simple if the network uses out of date security protocols or weak passwords. But even if the system is setup with the latest security measures, strong passwords, firewall and malware protection, there are still ways that a [...]
Telecom audit company to drive savings: What to know in order to reduce your corporate telecommunications expenses? Why are telecommunications consulting companies such an important part of this process? There are various reasons; at first, they can not see errors hidden in between those invoice pages that are difficult to read. In fact, 80% of [...]
Broadband and phone line accounts represent 75% of the claims resolved by the arbitration boards of the US courts. The problem is not only the number of incidents, but the difficulty in resolving them. Due to poor customer service provided by the telephone companies, endless waits, having to constantly describe the issues to customer service, [...]
What should you know to reduce your telecommunications expenses? Know your profile of fixed telephony, mobile telephony, data networks and internet while understanding contract negotiations. How a telecommunications audit company can play a pivotal role on cost savings? The question for all is: How can you afford not to invest in telecommunications expense management? This [...]
