Artificial Intelligence Tag

Consumers are adopting stand-alone broadband services at a much higher rate than just two years ago, and analysts predict that the economic downturn prompted by the COVID-19 outbreak will accelerate the trend. Why it matters: With a recession looming, consumers may look to cut pay TV...

Ashley Unitt of New Voice Media shares four trends in Artificial Intelligence (AI) that may impact the contact center industry. Technology in today’s Age of the Customer is simultaneously increasing customer expectations and making service more complex. In the last few years, smarter algorithms, AI, self-service channels...