Telecommunications Expense Management Tag

Consumers are adopting stand-alone broadband services at a much higher rate than just two years ago, and analysts predict that the economic downturn prompted by the COVID-19 outbreak will accelerate the trend. Why it matters: With a recession looming, consumers may look to cut pay TV...

Telecommunications is one of the most difficult spend categories to manage. Companies lose 12 – 17% of what they spend on Telecommunications as a result of unorganized Telecom expense management The Telecommunications industry is notoriously challenged by acquisitions, divestitures, legacy billing platforms, evolving technology, and cumbersome...

Broadband and phone line accounts represent 75% of the claims resolved by the arbitration boards of the US courts. The problem is not only the number of incidents, but the difficulty in resolving them. Due to poor customer service provided by the telephone companies, endless waits,...